The Southern California Counseling Center (SCCC) is fully committed to offering high quality continuing education programs and conducting all activities in strict conformance with the Ethical Principles of the BBS, CAMFT, NASW, NBCC and AAMFT. SCCC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of Clinical Director and the Assistant Clinical Director in consultation with the Executive Director and SCCC’s Board of Directors.
While SCCC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the program staff which require intervention and/or action on the part of the program staff. This procedural description serves as a guideline for handling such grievances.
When a participant files a grievance and expects action on the complaint, the following actions will be taken.
1. The participants will be asked to put their concerns in writing.
2. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Clinical Director will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
3. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Clinical Director will mediate and will be the final arbitrator. If the participant requests action, the Clinical Director will:
a. provide a credit for a another workshop or
b. provide a partial or full refund of the workshop fee.
Actions 3a and 3b will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
4. If the grievance concerns SCCC’s CE program in a specific regard, including timely receipt of completion certificates, the Clinical Director will attempt to arbitrate.